RESERVATIONS, DEPOSITS & FINAL PAYMENTS
Early reservations are essential to ensure availability of space. A deposit of CAD500 per person is due to SITA Canada (SITA) at the time of reservation. (A higher deposit may be required for some tours). If deposit is not received at our offices within 7 days from the date of reservations, booking/s is/are subject to cancellation. After receipt of deposit by SITA, any change/s made to the reservation/s will incur a processing fee of CAD25 per change (see also cancellation clause). Final payment is due to SITA 60 days prior to departure date (this requirement may change to 90 days or more prior to departure in some cases). If the reservation is made within the last 60 days of departure (and if space is still available), the entire tour price must be paid at the time of reservation TOP
CREDIT CARD PAYMENT AGREEMENT
TRAVEL AGENT and the AGENCY represented, warrant and agree that:
1. TRAVEL AGENT and the AGENCY represented will exercise due diligence in verifying the Cardholder's identity and signature, and securing proper authorization from the Cardholder for the transaction. TRAVELAGENT may fill and sign SITA's CC authorization form as Cardholder only when TRAVEL AGENT receives written authority from the Cardholder to use his/her credit card for purchase(s), and only after identity has been verified by the TRAVEL AGENT. TRAVEL AGENT must provide SITA with a copy of the TRAVEL AGENT'S charge form or cardholder's written authority upon request.
2. TRAVEL AGENT and AGENCY represented accept full responsibility for charge-backs, disputes and other non-payments by the Passenger, Cardholder or Credit Card Company. In this event, SITA will first present to the credit card company the charge form, signed by the Cardholder or the Cardholder's (verified) written authority as provided to us by the TRAVEL AGENT. If the credit card company rejects the authorization for any reason, TRAVEL AGENT will pay SITA the full amount of the charge-back within 15 days of written notice. TOP
PRICES, RATES & FARES
All tour prices are based on a minimum of 2 passengers traveling together. Single Occupancy rates are applicable with a minimum of 2 people traveling together, each in a single room. In the case of just 1 passenger traveling, Single Traveling Alone (STA) prices will be applicable (quoted on a case by case basis). All price rates shown are in Canadian Dollars and are per person sharing a double-bedded hotel room. These prices are in effect at this time and are subject to change at any time prior to departure. Quoted tour prices are based on current rates of exchange, tariffs and taxes as applicable at the time of booking. SITA reserves the right to increase tour prices to cover increased costs of tariffs, taxes, park fees and fluctuations in foreign exchange markets. Airfares (if shown) are from the gateways of JFK or LAX and should be used as a guideline only. Best available airfares from Canadian airports will be quoted, as applicable at time of departure, based on individual gateways for the complete air itinerary. Due to constant fluctuation in fuel surcharges and taxes SITA is unable to publish airfares. Competitive fares, matching the tour, are available upon request at the time of booking. TOP
SCHEDULED TOURS / INDEPENDENT TOUR / JOIN IN TOURS
SITA has a variety of tour choices. Our scheduled departure tours are for exclusive SITA guests and operate with a minimum 2 - 10 passenger and maximum 15 passengers, based on the destination. Independent Tours operate on a daily basis with a minimum 2 passengers. Join in Tours are not SITA exclusive tours. These are pre-packaged itineraries, with guests joining the tours from around the world. Tour escorts are provided (where applicable) only with a minimum 15 passengers. TOP
All participants must be in possession of a passport valid for 6 months beyond the re-entry date into Canada. A visa or visas may be required for some or all of the countries visited on the holiday or tour selected. Please check your visa requirement/s at time of booking. SITA will provide visa information and application forms. SITA recommends a reliable visa service that will assist in obtaining visa/s for nominal fee/s. Non-Canadian Citizens may have different requirements. It is the passenger's responsibility to ensure that all his or her visa and passport requirements are met. TOP
Acknowledgement of booking will be sent immediately upon initiation of a reservation. Electronic receipt will be sent upon deposit. Final tour documents consisting of detailed tour itinerary, vouchers, hotel list, baggage tags, and general information are dispatched from our offices approximately 14 days prior to departure. If documents are required / requested for earlier delivery, a handling fee of CAD50 will apply to cover expedited handling and processing. TOP
CANCELLATIONS & CHANGES
Due to the special nature of the programs, suppliers impose rigid cancellation fees; please be aware that SITA has no control over such fees and cannot make any exceptions to these charges.
Note: All cancellations must be received by SITA in writing; cancellation/s will be effective when the written notice is received at any of SITA's offices.
If a cancellation is received after SITA is in possession of the initial deposit, but more than 60 days prior to departure (or 90 days if applicable), the cancellation fee incurred will be CAD250 per person (a higher cancellation fee may apply to some tours). If cancellation is received between 59 and 45 days (or 89 - 45 days) prior to departure the fee incurred will be 25% of the entire tour price. Cancellation/s received between 44 days and 30 days prior to departure will be charged a fee of 50% of the entire tour price. NO REFUNDS whatsoever will be made for cancellations received within the last 30 days prior to departure.
Airfares are subject to different rules and cancellation fees; some may be non-refundable. Details will be provided at the time of booking.
To protect against cancellation charges, we strongly recommend purchasing Travel Insurance including Cancellation Protection and Travel Interruption (see Insurance clause). TOP
UNUSED TOUR ITEMS
No refund will be made for any unused accommodations, missed meals, transportation segments, cruise portions, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable (no exceptions). TOP
SITA strongly recommends Travel Insurance. Please check with your Travel Agent in regard to travel insurance. By reading this insurance clause and acknowledging you have read the general terms & conditions you acknowledge you have been made aware of the importance of travel insurance. If you elect not to purchase travel insurance you agree to hold SITA Tours Canada and SITA World Tours and its subsidiaries and affiliates harmless from any damages resulting from the failure to carry travel insurance. TOP
Health regulations for some countries visited on featured tours may require proof of inoculation and/or vaccination certificates; such certificates should be in your possession throughout the entire tour. SITA strongly recommends that you consult with your personal physician or the nearest Travel Clinic.TOP
CRUISE AND RAIL TERMS
A handling fee of CAD30 per transaction is charged for any alteration or revision made to a reservation. Spelling corrections to client's names after tickets have been issued will be subject to airline revision fees. Courier delivery costs apply if any changes are made within five weeks prior to departure. A change of date or itinerary within 95 days of departure will be treated as a cancellation and new booking; in this case regular cancellation fees apply. TOP
CRUISE AND RAIL JOURNEYS
Deviations to the planned cruise or rail itineraries are possible, although every effort will be made to keep them as they are shown. All cruise or rail routes are subject to change without notice. Should conditions render cruise or rail routes unsafe for navigation, alternative services may apply, including but not limited to, accommodation on the docked ship (for cruise itineraries) and/or substitute ground arrangements. TOP
YOUR TOUR PRICE INCLUDES
Accommodations on a double occupancy basis will be provided at the property specified or similar. Rooms will be assigned by the respective supplier/s on a run-of-the-house basis, in category/ies as specified in the itinerary. The hotels featured in the itinerary will be in accordance to the level of the program - First Class, Deluxe or Luxury - (this term may be defined by the hospitality industry in the region providing such accommodation or by trade custom). All per person rates are based on double occupancy of the respective accommodation units as described above. A tour member occupying a single room, either by choice or by circumstance, is required to pay the single room supplement. Quoted single room rate does not necessarily mean single occupancy of a double room, as some of the establishments featured in this web site have especially designed single occupancy units. TOP
Meals for each tour are included as stated on itinerary. A la Carte, Buffet meals and/or table d'hote are offered. Special meals and entertainment are included as shown in the itinerary. In some rare instances, a meal may not be of a standard expected under the term of "deluxe" particularly in remote areas.TOP
SIGHTSEEING & LAND TOUR SERVICES
The following services are included in your tour price: transportation between the airports and hotels, sightseeing with English-speaking guides as mentioned in the itinerary and all entrance fees to attractions visited as described in the itinerary. Sightseeing will be via motor coach, private car and other modes of transportation (air conditioned where necessary and available), as determined by the nature of the terrain and as outlined in the itinerary. Transfers are not included when arriving or departing at the first destination gateway by means other than the scheduled tour flights, but can be arranged at additional cost.TOP
Cultural entertainment events, gala evenings and/or festivals are included as per the itinerary. TOP
The airlines used in conjunction with tours and holidays featured in this web site are not to be held responsible for any act, omission or event during the time passenger/s is not/are not onboard their aircraft. The passenger tickets in use by the airline, when issued, shall constitute the sole contract between the airline and passenger/s. Airfares, where used, are subject to change without notice. TOP
LATE BOOKING CHARGE
Bookings made within 30 days of departure incur a CAD50 handling fee.TOP
NON REFUNDABLE AIR TICKETS
For departures that are not guaranteed: If you are purchasing a non-refundable air ticket, please make sure that your travel agent explains to you and/or you understand the difficulties associated with these airfares. SITA cannot be held responsible for any change/cancellation penalties associated with non-refundable airfares. TOP
LUGGAGE WHILE ON LAND TOURING WITH SITA
Arrangements include transportation and transfer of two standard-sized suitcases per person. Please also see below Airline Baggage rules, which may differ. TOP
AIRLINE BAGGAGE REGULATIONS
Baggage allowance, size, and the cost to transport baggage vary by carrier and flight length. It can also vary by the mileage-status a passenger holds with a preferred air carrier. Travelers will need to check with their air-carrier in regard to the specific baggage rules & regulations applicable to them.
Baggage and personal effects are at owner's risk throughout the tour and baggage insurance is strongly recommended (see insurance clause). Carrier liability for tour members' baggage is clearly stated on the passenger contract printed on all tickets; description can also be found for inspection at the airport or city offices of the carrier. Liability for checked and unchecked baggage shall in no event exceed the actual loss incurred by the passenger, subject to proof of the amount of loss. Please read all of the conditions of your ticket. Federal law and treaties limits the amount of recovery for loss of or damage to your luggage or its contents. To protect against such limitations, we strongly recommend that you purchase insurance (see insurance clause).TOP
TOUR PRICE EXCLUSIONS
Your tour price does not include: Air transportation (unless specifically stated as included); costs and fees to obtain or extend your passport/s; visa fees and processing fees; inoculations and vaccinations (if required); health certificate; airport taxes and country departure taxes (if applicable); all items of a personal nature including alcoholic beverages (except on certain occasions): meals not specified, tips to tour guides; excess baggage charges; cancellation, health, accident and baggage insurance; private, non-group transfers; and any items not specifically listed as included. TOP
SITA reserves the right to take photographs during the operation of any program and to use resulting photographs for promotional purposes. Any passengers who prefer that their images not be used are asked to notify their tour escort at the beginning of the program. TOP
RESPONSIBILITY-LIMITATION OF LIABILITY
SITA Tours Canada and all affiliates (herein referred to as "SITA") act only in the capacity as an agent for the hotels, airlines, bus companies, railroads, ship lines, and/or contractors providing accommodations, transportation or other services to the client. The client is advised that SITA purchases such transportation, hotel accommodations, restaurant and other services from various independent suppliers who are not affiliated with SITA. SITA makes every effort to select the best suppliers of the aforementioned services. However, SITA does not control the operations of these agents and as a result, CANNOT BE HELD LIABLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER CLAIM which may occur as the result of any and/or all of the following: (1) the wrongful, negligent or arbitrary acts or omissions on the part of the independent supplier, agent, its employees or others who are not under the direct control or supervision of SITA; (2) defects or failures of any vessel, aircraft, vehicle or other instrumentality which is under the control of an independent supplier; or (3) loss, injury or damage to person, property or otherwise, resulting directly or indirectly from any Acts of God, dangers, incidents at sea, fire, breakdown in machinery or equipment, or wars (whether declared or not), acts of terrorism, hostilities, civil disturbances, strikes, riots, thefts, pilferage, medical epidemics, quarantines, or customs regulations, defaults, delays or cancellations or alterations in itinerary due to schedule changes, or from any causes beyond SITA's control. Further, SITA is not liable for any loss or damage resulting from insufficient or improperly issued passports, visas or other legal documents. All coupons, exchange orders, receipts, contracts and tickets issued by SITA are issued subject to any and all tariffs, terms, and conditions under which any services are provided by such hotels, airlines, bus companies, railroads, ship lines or owners or contractors or by their person in employ. TOP
RESERVATION OF RIGHTS
SITA (when deemed necessary) reserves the right to: (1) cancel any itinerary or any part of it; (2) make any alterations to the itinerary (including, but not limited to, alterations to substitution of hotels); and (3) decline to accept or to retain any person as a tour passenger should such person's health, mental or physical condition, in the sole opinion of SITA, impede the operation of the tour of the other passengers. Tour members are held responsible for being in sufficient good health to undertake the tour. If a passenger is asked to leave while the tour is in progress, that person will be responsible for charges incurred on account of such departure from the tour and/or their return to Canada. In such a case, SITA will refund any monies that can be recovered for the unused portion of the tour, taking into account additional charges incurred by SITA. Other than to refund such sum, SITA will accept no further liability or obligation toward that person or third party. TOP
SITA is not responsible for any errors, omissions or misquotes contained in brochures or on websites or any other accompanying promotional documentation. The contents of brochures, websites or promotional documentation may be changed at any time (including, but not limited to, rates and itinerary) without notice and at SITA's sole discretion. TOP
CHOICE OF LAW & VENUE
THIS AGREEMENT SHALL BE GOVERNED, CONTROLLED AND INTERPRETED UNDER THE LAWS OF THE STATE OF CALIFORNIA EXCLUDING ITS CONFLICT OR CHOICE OF LAW PROVISIONS.
The parties (I) agree that the state court located in Los Angeles, California, Van Nuys branch, shall have exclusive jurisdiction to hear any suit, action or proceeding arising out of or in connection with this Agreement, and consent and submit to the exclusive jurisdiction of such court in any such suit, action or proceeding, and (II) hereby waive and agree not to assert, by way of motion, as a defense or otherwise, in any such suit, action or proceeding to the extent permitted by the applicable law, that the suit, action or proceeding is brought in an inconvenient forum, that the venue of the suit, action or proceeding is improper, or that this Agreement or any of the transactions contemplated hereby may not be enforced in or by such court. TOP
HOW TO BOOK
Contact your travel agent for more information and further assistance with reservations on any tour. Your travel agent can also assist you with obtaining visas, travel insurance and can provide general destination information. You may also call SITA Tours Canada at 1.877.689.7482. TOP